O2 offices, Leeds
O2 Network Chaos. If you are an O2 customer you may have had your calls put on hold over the last day or so as the phone company continues to recover from a network outage that has left mobile users in the dark.
O2 explained to customers that the complications are a result of “a fault with one of our network systems” which began early on Thursday morning, July 12th.
“Some mobile phone numbers are not registering correctly on our network”, they said. “Those customers affected will have difficulty making or receiving calls, sending texts or using data.”
O2 currently has more than 22 million customers, however, the mobile phone company could not say for sure when the system might be repaired. The problem is an issue within part of their core network that is preventing some mobile phones from successfully connecting.
“It is not location-specific. All possible resources across our and our suppliers’ engineering teams are being deployed to restore service as soon as possible.”
A message posted on O2’s website at 11:00am on Thursday reassured customers that normal service was gradually resuming: “Following the previous update that our 2G network service has now been restored, our 3G service has been restoring gradually…We expect full service to return this afternoon. In the meantime customers who were affected should still be able to make and receive calls.”
According to O2, customers “may wish to try switching their mobile phones off and on as service returns.”
Of course, the usual comments and complaints have been surfacing on social networking sites like Twitter. Manchester City and Italian international footballer Mario Balotelli joked: “I feel sorry for @O2, Ashley Young goes down all the time and doesn’t get anywhere near as much grief.”
Satirical news network News Thump reported sarcastically: “NEWS! O2 launches trauma support group for users forced to use a ‘land line’.”
Currently one of the most re-Tweeted complaints involves one angry customer who Tweeted angrily: “Oh @O2 have said sorry. Nice. So when I don’t pay my bill for another month will a sorry do? How about arse-f***ing your mothers, you t**ts?”, to which @O2 replied “She says no thanks.”
For more information, check the O2 website.
Are you an O2 customer? What are your experiences of this latest network outage?
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